13354 Greenleaf Lane     Grand Haven, Michigan 49417     616.822.7587
   
 
 
   
 
Solution Graphics
 
 
 

Order and Shipping Policy

We ship via Fed Ex Ground,UPS, USPS, or per your special instructions.  Orders that are less than $20.00 will have a $3.00 processing fee added to the total amount due when we process your order.  Orders that are more than $50.00 include FREE shipping unless otherwise noted on the product description pages and have no processng fees added. This applies to USA shipments only.

For some items the shopping cart will display estimated shipping charges on the page where you enter your address. When you specify a shipping method other than "GROUND" you will be charged only the actual cost, such as when shipping internationally, you will be notified of the actual shipping and handling charge before we complete (send) the order.

International shipments may be subject to additional taxes, excises or other charges levied by a government relating to the sale, consumption or use of shipped item.

Links for Tracking Your Order(s)  

If you place your order via the shopping cart, the day your order is shipped, you will be notified by e-mail the tracking number for your  order.  If your order has not arrived within the designated time frame, contact us.  We will gladly check into the status of your order.

Privacy Statment

Jan Watercraft Products, LLC does not release customer information to anyone outside of our order fulfilment network for any reason without your permission. Your information is never sold or otherwise traded for promotional purposes. Within the order fulfillment network, information is disclosed on a need by need basis. For instance, name, address and telephone numbers are disclosed to the shipping agent, so they can send the order. Contact information may be disclosed with your assumed consent, when for example, you want us to have an expert, such as a manufacturer's representative, reply to an inquiry from you.

We respect your right to privacy and will not willfully disclose your personal information, such as email or street address, credit card information, or phone number to any other third party without your consent. At your request, we can provide additional constraints on use of your information.

Bids and Price Quotes

We welcome the opportunity to furnish you with a price quote for quantity purchases. On receipt of your request, we will furnish you with a quote including shipping charges good for a period of thirty days unless otherwise noted by us.

Warranty

JWP honors manufacturer warranties. We will gladly assist you with processing warranty claims for items purchased from us. JWP offers no express warranties or implied warranties including, but not limited to, the warranties of merchantability and fitness for items to a particular purpose.

JWP shall not be subject to and disclaims all consequential or incidental damages claimed to result from use of our products.

Returning Merchandise

If a product ordered is not suitable to your needs, call us within 10 days for a return authorization number. We will assist in arranging for its return or exchange. Returns must be returned within 21 days of initial shipment. Products must be in original, unopened, undamaged cases, suitable for immediate resale.

If an error was made by JWP, we will gladly pay for its return, or make other arrangements to your satisfaction.

Returns may be subject to a manufacturer's returned goods policy, usually ranging from 15% to 30% depending on item. Contact us for specifics on any item.

Damaged Shipments

We strive to package your supplies so they will reach you in good condition. The carrier assumes the responsibility for safe delivery when they accept the package. If your package arrives damaged, notify the carrier immediately and hold the merchandise and packing materials for their inspection. After notifying the carrier, call Jan Watercraft Products. Please describe the damage, and have your order number and packing list on hand. We can promptly replace the product or credit your account once the carrier has inspected the merchandise in its original packaging.

Backorders

We pride ourselves in prompt shipment. If items are backordered, we will notify you of their estimated arrival date. If you wish to cancel a backorder, please call our customer service representatives for a prompt refund if applicable.

Payment

We accept PayPal, VISA and Mastercard.  In addition we accept payment by check and ship when your check clears  the bank requirements.

Special orders

Special orders, such as for custom built items, require payment in advance and are nonrefundable.

Hazardous Materials

Material Safety Data Sheets (MSDS) are available upon request for all products determined by OSHA to be Hazardous Substances.

Replacement Parts

Replacement parts are available for many products. Use the manufacturer's number or our catalog reference number to order parts.  Parts orders less than $20.00 will have a $3.00 service fee added to the invoice amount..

Statement about terms

These terms and conditions shall constitute the agreement between Jan Watercraft Products, LLC and the purchaser. The agreement shall be governed by and construed according to the laws of the State of Michigan, USA.

In the USA, Contact Us As Follows:

Telephone 616-822-7587, Jan Watercraft Products, LLC, 13354 Greenleaf Lane, Grand Haven, MI 49417

Contact Form- "Contact Us"

Order and Shipping Policy
  Jan Watercraft Products, Since 2001
Thank you for visiting our site. If you have any questions go to our "CONTACT US" page and send us a e-mail or call!